One of the best IT jobs for graduates and young professionals to get involved in is the technical support specialist position. For young professionals throughout the United Kingdom and Europe, the general nature of these support positions makes it easy to find work in the right corporate environment. Technical support specialists can either work as generalists or specialize in a specific area of technical knowledge, including networking and data management. These specialists, whether they are working in a general or specialized area, need to have a wide range of skills in order to be successful.
If an employer needs someone to coordinate with help desk personnel or programmers, they call upon technical support specialists to fill these temporary needs. Due to the high level of knowledge and versatility needed in the technical support field, new graduates often have a difficult time finding permanent positions as specialists. Professionals with experience in the field can also have some difficulties because of the increased competition coming from graduating classes, so both inexperienced and experienced tech personnel are causing each other to have problems finding their dream job. However, all is not lost and professionals can turn to a qualified recruiting agency to meet their needs. Recruiting agencies throughout the UK and Europe are seeking graduates for positions in technical support, help desk, and IT development around the world. The usual process for an applicant to be placed into a job that fits their needs includes an application review, interviews, assessment, training, and placement with ongoing professional development.
Technical support specialists need to utilize this entire process not only to improve their interview skills but to prove their mettle in the workplace. When a recruiter finds applicants that fit in well with a particular technical support position, they call up the recruit and conduct a preliminary phone interview. Some companies are turning to online surveys in order to facilitate better recruitment, asking questions that can help recruiters assess their ability to deal with a variety of situations. If a candidate impresses the recruiter in their initial contact, the recruiting agency invites them for an in-person interview and assessment. These interviews help demonstrate the candidate's ability to communicate, organize, and sell themselves. As well, psychometric testing and personality testing can help recruiters find the right fit between a client and a recruiter.
Technical support workers and others who want to find the right position need to consult with a recruiting agency that fits their needs.
iTS European are a specialist IT Recruitment agency with IT jobs such as Database Administrator jobs, Database Jobs and Desktop Support Jobs across the UK and Europe. Our professionals assist thousands of candidates to find their ideal career in the IT industry.